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Received a payment request?What is a payment request from Rello, how does it work, what happens when you access it?
Identity verificationWhy you need to verify your ID, what to do when your ID can't be verified
Mobile phone & email verificationVerifying your mobile & email - how, why?
Credit/debit card verificationEnsuring your credit/debit card is valid for payments
Additional informationWhy are we asking for "additional information" on a payment request?
Need time or help to pay?Hardship support, extended payment terms, other options
Access the customer portalAccess your account via Rello's secure web portal