You can access your account via Rello's customer portal any time you want, enabling you to:
Check your balance or due date
View transactions and fees
Download a statement
View the original request details including terms & conditions
Accessing my customer portal
Every link to the customer portal is unique, and will log you in to a specific agreement with Rello. Customer portal access is only available on active agreements.
To access the customer portal, refer to any email/SMS we've sent you - most communications will include a unique link that you can follow to login.
You'll need your mobile phone handy (the one you verified when activating the agreement with Rello) - if you've changed your number, contact us to update your details.
Always check links before you follow them - our customer portal links look like this:
https://customer.rellopay.co/payment-request/1234-5678
They're always secure, so they start with "https"
They're always on our domain, so they look like "
customer.rellopay.co/payment-request/"The last digits are your payment request ID
If you're unsure about a link you've received or want to confirm the link to your account, contact us via phone or web chat and we'll SMS you your link.
Available information & actions
Things you can view:
The original request including the agency who sent it, the amount, terms & conditions accepted, fees, and any attachments/data provided as part of the request
Your current balance and due date
Scheduled and completed transactions, fees added
Payment methods on file
Rello's bank account details
A current statement of account
And other useful information
Stuff you can do:
Download a PDF statement of account (for your records, or to share with someone)
Make a payment
Change your payment method on file
Provide updated information relevant to your agreement (e.g. settlement dates, conveyancer details, property status etc)