For most finance options, we need to verify the identity of the borrower (person or entity) before entering an agreement - this is both a regulatory requirement and a non-negotiable Rello policy.

Verifying your identity is performed using Australian government accredited services to the AUSTRAC regulated standard.

In simple terms, we're required to verify your name, residential address, date of birth and one government document against multiple accredited sources.

Rello only supports using an Australian drivers licence or Australian passport for this purpose.

If we're unable to verify your identify after several attempts, we will not be able to offer you a finance option.

In this case, the payment page you're viewing will advise you of this and automatically update to only present you with card payment or EFT/PayID - please use one of these options to complete your payment.

Identity verification can fail for various legitimate reasons - you may have changed address recently, or the accredited sources we verify against may not have your details - but this does not change Rello's obligation or policy.

If your first attempt does fail, we recommend checking the details you've entered - the most common reason for a failed attempt is simply a typo, or the details on your licence can often be easy to mis-read due to the fonts used (e.g. "i" looks like a "1").

No.

Rello operates a secure, automated process for identity verification that ensures our finance options are compliant with regulation, company policy and other financial obligations. We do not work around this or offer alternative methods of verifying your identity.

Please do not send us a photo of your licence or passport - we cannot accept, process or store these documents via email or other methods.