RelloPay requires vendors:
Be over 18 and be an Australian citizen or permanent resident
Be listed on the title (individual, joint, company or trust)
Hold a current and valid Australian drivers licence or passport
Have an Australian issues credit/debit card, or an Australian bank account
Have an Australian mobile number, and active email address
Have a signed sales or listing authority with an agent onboarded with Rello
The sales or listing authority may be provided by the agent when the payment request is generated, however it is the vendor's responsibility to ensure all information provided to Rello is correct.
Rello assesses each finance request on it's individual merits; we consider the nature of the listing, the property, the vendor and other factors.
We may ask for further information from you and/or your agency to assist in our decision to provide finance - for example a current mortgage statement, invoices for works or marketing activities, and other documents relevant to your specific request.
While we approve most requests, we may also:
Approve finance for a lower amount than requested, or
Decline to provide finance for your request entirely
In these cases, you may decline to proceed with a finance request and pay the agency's request entirely via card/EFT.