For agencies accessing the service via a CRM link, or directly via Rello or Nationwide Conveyancing:
Tap the link provided to load the order page
The CRM or website you initiated the order from may pre-populate the order page with some data
Check each field to ensure it's correct, update any fields as necessary
Confirm the services required
Send to your vendor
This action will generate an order for the service and send a payment request to your vendor, who can choose to pay the fee via card/EFT
You'll receive a notification that the order has been created - it will be held until we have received payment, and then will be processed with Nationwide Conveyancing
Contact Rello with any follow up questions as required
If you are providing finance for the conveyancing service via a provider other than Rello:
You can download the Rello invoice to support that process
Ignore the payment request sent by Rello
Payment details are noted on the invoice - ensure your finance provider uses the references provided in the invoice, otherwise payment reconciliation may be delayed, which will delay the start of work on your order
Ideally, request a remittance advice for any payment to Rello to be sent to [email protected]
Rello and/or Nationwide Conveyancing are not responsible for any delays in starting work due to slow payment processing or reconciliation
More questions? Continue in the portal or try the FAQ.