You can request additional funding on/via VPA agreements to cover additional costs in support of the property sale.

Request funding from the dashboard, or viewing the PR:

Enter the amount, an explanatory note and attach invoices/quotes or other appropriate documents if a finance increase is intended (not required if a vendor will "pay now", but still recommended to provide context to the payment):

You will see the additional funding requests created against a current agreement by viewing the agreement, and expanding the "Details" card:

Your vendor will receive an email notification advising of the new request - they must login to the vendor portal to complete the request.

Scroll to bottom of vendor portal screen to view additional funding requests:

When a vendor decides to pay you directly via card or EFT, the vendor portal will manage this process simply for them. Within the agent portal, you'll see a new payment request created to separately capture this payment.

For card payments, you will see a the additional funding request displayed as "paid" on the original agreement. A link will show to a new/separate payment request - this request was automatically created to capture and process the card payment.

For EFT/PayId payments, the same process applies however there can be a delay of 1-3 days to receive the funds from the vendor, so the additional funding request (and it's supporting separate payment request) will display in "pending" until the funds are received.

In either case, the "pay now" payment request will inherit the settings of the original agreement (disbursement account, notifications, lodgement reference, etc).

When a vendor decides to add the additional request to their existing agreement, the request will be submitted to Rello for review. Rello may reach out to you or your vendor for additional information, if not available on the initial request.

When approved, funds are disbursed same/next day to you. The agreement balance is incremented with the request amount and additional service fees, the payment to you will use the same lodgement reference configured on the original agreement. You'll see amended details in your dashboard for the original agreement.

If declined, your vendor can still pay the amount directly via card/EFT in the vendor portal, or you can cancel the request. In either case, you'll see the current status of the request by viewing the original agreement - all additional funding requests are retained for your records.

Adding funds to an existing agreement incurs a minimum fee, after which a standard service fee applies.

Paying a request directly to the agency via card incurs a card surcharge of 1.5%, added to your transaction.

Paying a request directly to the agency via PayID/EFT is free.