You can request additional funding on VPA agreements to cover additional costs (e..g costs identified after the initial agreement has been activated) in support of the property sale.

Your agency must request funds be added to your agreement, as funds will be disbursed to them and typically they'll have the supporting documentation on hand.

You will receive an email notification of the request being generated in a pending status - you must login to the vendor portal and confirm that you want the funds to be added to your agreement.

Scroll to the bottom of the screen to view additional funding requests:

Once confirmed, Rello will assess the request and if approved will disburse funds typically on the same day as the request.

If a request is declined but you still wish to proceed with the spend, and that spend is with the agency, you can proceed to pay the agency directly using card/EFT via the vendor portal.

A record of direct payments will remain on your account:

You'll receive email confirmation of any action taken.

Adding funds to an existing agreement incurs a minimum fee, after which a standard service fee applies - check the details of your request in the vendor portal.

Paying a request directly to the agency via card incurs a card surcharge of 1.5%, added to your transaction.

Paying a request directly to the agency via PayID/EFT is free.