Rello disburses funds to you "per request", typically either on the same day of approval or another date requested by you.
Payments from Rello to you, when initiated from a request you've created within Box & Dice, will be tagged with a reference in the bank transaction that allows Box & Dice to auto-match the transaction to the appropriate property ledger within Box & Dice (when importing a bank statement to Box & Dice).
Payments from Rello to you, when initiated from a request you've created via another method (i.e. NOT via Box & Dice), will contain a different reference - this is configurable by admin users within the Rello portal, and will not typically support auto-matching to a Box & Dice ledger.
Import your bank statement to view the new payments from Rello:
Select the deposit and tap "Create Receipts"
A note on references:
"REF #" is the property ledger within Box & Dice
"Description" is the Rello ID for the payment request - depending on your bank, this field may or may not be present
You can use either reference to search within the Rello portal for a corresponding payment request/disbursement
Note the transaction is automatically matched to the appropriate property ledger:
Proceed with any further amendments per your process, and tap "Create Receipts" to record the payment
If your payments don't automatically reconcile to a ledger, please contact Box & Dice.