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How does it all work

Intro to the Rello finance & payments platform

Christiaan Lok avatar
Written by Christiaan Lok
Updated over 7 months ago

Rello operates a secure, automated, integrated and compliant platform that makes payments and finance easy for the real estate industry.

Rello's finance & payments platform provides a range of options for agencies to:

  • Request and receive payment from customers (e.g. vendors, buyers, landlords, tenants and any other business or person needing to pay the agency)

  • Provide payment options to customers including credit/debit card, EFT/PayID and various finance options ("pay-later" agreements and similar arrangements)

  • Request funding via factoring or financing invoices (e.g. commission on sold properties, rental agreements, etc)

  • Extend payment terms when paying supplier invoices, to manage cashflow

  • Access specialist business loans for rent roll acquisition or other significant purchases

  • Access specialist business finance arrangements to assist with significant payments

Payments to an agency

Payment requests

You can create a payment request to send to your customer via the Rello portal, or via our integrations with most major CRMs, or via your own integration.

Payment requests:

  1. Are experienced as a unique secure URL (website link) that loads a payment page tailored to your payment

  2. Can be sent by Rello via email and/or SMS to your customer, or you can do it directly (e.g. copy the link and email it yourself)

  3. Can be configured with agency branding and contact details, various payment options (card, EFT, pay-later etc)

  4. Can be configured to pay into any bank account you control, and display any transaction reference you want (easy reconciliation!)

  5. Can send notifications and remittance advice to anyone you like

You can find our more about creating and managing payment requests here.

Hosted payment pages

You can also utilise Rello's hosted payment page functionality to enable your customers to send payments to you without you needing to create a payment request.

Hosted payment pages:

  1. Are a static URL (website link) that you can display in your invoice or email templates, or on your website - anywhere you want to share a method for your customers to pay you

  2. Are generated automatically from your request templates, where the template is enabled as "pay now" only or with some Rello finance products

  3. Replicate the "payment request" experience for a customer, except that they're initiated by the customer instead of you

  4. Process payments and finance agreements the same as those initiated by a payment request

You can find our more about creating and managing hosted payment pages here.

Payments from an agency

You can access supplier payments & finance solutions via Rello, whereby Rello will pay your supplier invoices as they're due, and offer you extended payment terms to help manage your cashflow.

Contact us to enable these options if you haven't already.

Business funding, loans and other options

You can access the following business finance options via Rello:

  1. Access agent commissions earlier than settlement

  2. Access specialist business finance arrangements to assist with significant payments

  3. Access specialist business loans to assist with rent roll acquisition, or other significant purchases

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