As a payment platform, Rello operates a range of payment services and options, and processes payment in/out in real-time.
When your agency account is created, Rello allocates a virtual bank account to you which includes a BSB/account and a PayID.
You can always view these account details using the portal via "Settings | Account configuration | Rello bank details". This account and it's details won't change - you can save these details in your CRM, accounting solution or online banking
Rello's platform will relate any payment received into this account to you, before seeking to reconcile further detail such as reference, amount, sender etc. If you send funds to Rello and don't target the right account, or don't provide the PRID, you're likely to create delays in reconciliation and we may need to contact you for further information.
To save time/confusion, include the PRID in every payment to Rello.
Agencies making a payment to Rello
Where Rello has directly financed your agency (e.g. AgentPay or MarketingAdvance), these finance options won't auto-debit your account (as they'll relate to statutory trust accounts which typically won't allow direct debiting) and will require you to make an EFT payment to Rello per the agreement's schedule.
Where Rello has provided funding for a vendor or other customer and disbursed to you to spend on services (e.g. RelloPay or EarlyRent), these finance options will typically auto-debit the your customer if a payment is not received prior to an agreed deadline. However, repayments on these finance options also often managed by agencies, meaning you'll be making the payment to Rello on behalf of the customer.
In either case, to make a payment to Rello on a finance option:
Using the portal, find the specific agreement you want to make a payment on, and view/open it
Tap "see more" and scroll to view the "Disbursements & Payments" section
Use the details under "Direct payments/repayments to" to make your EFT
Make sure you include the PRID as a reference on your transfer - not including this can incur delays in reconciling your payment
To save time/confusion, include the PRID in every payment to Rello.
Your customers making a payment to Rello
Where Rello has provided funding for a vendor or other customer and disbursed to you to spend on services (e.g. RelloPay or EarlyRent), these finance options will typically auto-debit the your customer if a payment is not received prior to an agreed deadline.
In the case where the repayment is required to be made prior to that initial deadline, and a customer is making that payment directly, they'll so do by:
Using the customer portal
Trigger a debit on their registered payment method, or
View Rello's bank account details to EFT/PayID funds to Rello
Asking you for Rello's bank details - provide the same virtual bank account you use to make payments
Again, we request that you ensure customers include the PRID in every payment to Rello.
Your customers making a payment to you (via Rello)
For most customer-facing finance options, card and EFT payment options via Rello will be displayed on the payment page by default alongside the finance option.
When a customer chooses to pay a request from you immediately via card or EFT (instead of taking up a finance option), that payment is made to Rello (using the virtual bank account allocated to you), reconciled to your payment request and disbursed to your preferred bank account.
This process occurs in real-time - instantly as we receive the funds, we'll reconcile, process and disburse to you (depending on your bank, you'll receive the funds instantly or a few days later).
Again, we request that you ensure customers include the PRID in every payment to Rello.