When viewing the transaction list on an individual PR, you may see a range of transactions, here's what they mean.
Note - when a transaction is "pending" - we cannot report on it's status, it's in progress within the broader Australian payments system with no other data available that that time. Our system updates transaction status in real-time when that data is provided, so just be patient.
Disbursement
The funds that we are due to send to you, or the designated 3rd party for some products:
Pending (transaction has been initiated but not yet completed)
Pay now - card payments can take a day or so for funds to be received into Rello's account, disbursement will not proceed until those funds are received & reconciled
Pay later - transaction is in progress of being sent (can be held for internal checks, or can be sent in seconds/minutes from approval)
Disbursed (funds have been sent)
Payments
The payment that you (or your customer, or designated 3rd party for some products) is scheduled to make to Rello.
Scheduled
Scheduled auto-debits (when Rello will automatically debit a card/account)
Some products don't auto-debit, but will show a similar transaction indicating when Rello expects to receive repayment via EFT
Successful
Card - when a card payment is successful, it will immediately show as such, allowing you to proceed with confidence that funds will be disbursed to you typically on the next business day
Can be triggered by the platform automatically, or a customer via the customer portal
Direct debit will show as successful 2-3 days after initiated, when it has cleared.
EFT - will only show once an EFT transaction has been received & reconciled by Rello
Pending
Direct debit takes 2-3 days to complete, so will show as "pending" after it has been initiated, until it succeeds or fails.
Failed
When a card payment or direct debit fails
Auto-retry
Typically scheduled automatically on card payments that fail, for 2 days after the failure.
Fees
Any fees charged to you or your customer.
Applied - when a fee is applied to a PR (e.g. service fee, dishonour fee, extension fee, etc)