All payment requests show a status, here's what it means.

"Pending" status indicates the payment request has been created, however your customer has not yet actioned it (chosen a payment method or submitted a finance request). If your customer is paying via EFT, the request will remain in "pending" until the funds are received, when it will change to "complete".

"Cancelled" status indicates the payment request has been cancelled and is no longer accessible.

"Info-required" status is a legacy status generated for some older integrated partners where the API request submitted is missing a file attachment that Rello requires to provide a selected finance option. This status is similar to "pending", except that a customer cannot access the payment page until the required file is provided.

"Submitted" status indicates the payment request has been tagged by Rello for manual review (due to credit policy or other rule). Rello will typically assess and approve/decline in the same day.

"Active" status indicates the payment request has been approved, and is now an active finance agreement (and disbursements have been initiated).

"Complete" status indicates the payment request has been fully paid, either up front via card/EFT, or a finance agreement has been fully repaid.