To access Rello's services as an agent or agency, you need to be onboarded - this means you'll need to provide some information to Rello, accept the terms and conditions to access/use Rello's services, and have your account activated.
You can onboard directly with Rello, or via a partner (e.g. your sales CRM) - both channels will get you a unique link that opens an application form unique to you.
What information does Rello require?
Broadly, Rello will ask for the following information, depending on the services provided:
General business information (like trading name, locations, contact details, etc)
Ownership structure (are you operating a company or trust, or multiple entities, and who are the beneficial owners)
Bank account details (name, BSB, number, proof of ownership)
Practically speaking - this is the same information than any bank will ask you for when opening a bank account, and it will definitely takes us less time to process it!
Why is Rello asking for this information?
Rello offers an all-in-one service covering access to business finance, finance options for your customers and general payment services (card and EFT).
We're required by government regulation and our service providers/partners to verify particular information about businesses we provide our services to, and monitor your usage of such services to ensure compliance with various policies, obligations and regulation.
For those interested, refer to AUSTRAC (and be wary of service providers not seeming to adhere to such regulatory requirements).
I don't want to share my bank details or bank statement
It's a regulatory requirement that we verify who we're providing financial and payment services to, and know who controls the bank accounts we deposit funds into. You cannot access Rello services without completing the onboarding process fully.
Why are you verifying director/owner's identities?
It's a regulatory requirement that we verify who we're providing financial and payment services to - we need to know the ultimate beneficial owners (controllers) of an entity we provide financial services to, ensure those people are real and are across the obligations and commitments agreed to in the terms & conditions.
Why are you asking for other commercial information about my business?
This will relate to the products and services to be provided, some require specific data about the volume or profile of transactions you process (e.g. to inform our risk & fraud monitoring). If you don't want to provide this information, let us know and we'll remove or amend the related services from your account.
How long does it take?
Only a few minutes for you to complete, and if all is good, we'll typically approve same day.
If we require additional data or separate documentation to be signed, we'll provide that to you asap and can activate your account as soon as you get it back to us.
Your account is able to be used immediately on activation.
What if I don't want a service in your agreement?
The master agreement you sign with Rello enables you to access an array of services, each with their individual terms & conditions applying per instance of use.
If you don't want to accept something in the master agreement, don't use the related service and the specific conditions typically won't be applied. Contact us to discuss if necessary