How are the fees charged?
Christiaan Lok avatar
Written by Christiaan Lok
Updated over a week ago

Rello adds a flat service fee to the final amount repayable.

The fee is calculated and displayed on the payment page clearly for Vendors to review prior to activating an agreement with Rello.

When the property is sold or withdrawn, or the agreement otherwise triggers a repayment event, the total amount paid to Rello equals the initial request amount plus the service fee.

As a simple example:

  1. Request amount: $5,000

  2. Service fee added: $300

  3. Total due to Rello: $5,300

Other fees

There are no other fees charged in the normal use of RelloPay.

Vendors may be liable for additional fees in the event of a failure to complete the agreement per the T&Cs, or if payments via direct debit are dishonoured - check the T&Cs for specific agreements to confirm.

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